Frequently Asked Questions
Order and Pay
What payment methods does 2Grown accept?
At the register, you can pay with Visa, Mastercard, Apple Pay, Maestro, Google Pay.
Can I still change or cancel my order after I've placed it?
As soon as an order is placed, we process it immediately. If you would like to make any changes, please contact us as soon as possible at info@2grown-thelabel.com. Although we cannot guarantee that changes will be possible, we will do our best to assist you.
Why was my payment declined?
Payments may fail due to incorrect information, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Is my payment information secure?
Yes, all payments are processed through encrypted and secure platforms. We do not store your payment information.
Shipping
Do you offer free shipping?
Yes, we always offer free shipping; there is no minimum order amount.
To which countries does 2Grown ship?
We ship exclusively to Australia. Delivery takes 8–12 business days.
How long does shipping take?
Delivery times vary, but are typically 8 to 12 business days after the order has been processed. As soon as your order has been shipped, you will receive a tracking number via email.
Returns and Exchanges
What are your return policies?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receiving your order.
Can I still change or cancel my order after I've placed it?
As soon as an order is placed, we process it immediately. If you would like to make any changes, please contact us as soon as possible at info@2grown-thelabel.com. Although we cannot guarantee that changes will be possible, we will do our best to assist you.
How do I return an item?
Simply contact our customer service team and provide your order number and the items you'd like to return. We'll be happy to assist you.
Can I exchange an item for a different size or color?
Yes, exchanges are possible as long as the item is in stock. Please contact us to check availability and arrange the exchange.
Contact Us
Do you have any questions about your order, or is there anything else you'd like to know?